Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This blanket is a must-have for any beach trip. It keeps you sand-free and comfortable. I highly recommend it!
The waterproof feature is awesome. Spilled some juice on it and it wiped right off. No stains!
This blanket is a must-have for any outdoor enthusiast. It's so versatile and can be used for so many different activities.
This blanket is a must-have for any outdoor enthusiast. It's so versatile and can be used for so many different activities.
This outdoor blanket is perfect for those sport parents sitting outside. Used it in the rain, wind, and cold. Kept me warm and dry. A great buy. Buying a second one for my mom.
This blanket is perfect for keeping in the car for emergencies or impromptu picnics. I do wish it was a bit softer, though. The material isn't scratchy, but it's not as cozy as some other blankets I have.
I'm a yoga instructor, and I've started using this Owleys travel blanket for outdoor classes. It's lightweight and easy to transport, and the waterproof feature is great for dewy mornings or unexpected rain showers. Plus, the green color is calming and blends in nicely with nature.
Overall, I'm happy with this Owleys travel blanket. It's compact, lightweight, and the waterproof feature is a lifesaver. I do wish it came in more colors, though. The bright green is a bit much for me.