Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This blanket is perfect for taking to the park with my kids. It's big enough for all of us to sit on comfortably.
This blanket is a must-have for any outdoor enthusiast! My only complaint is that the carrying strap isn't adjustable.
I bought this blanket for my daughter who loves to go to the beach. She says it's the perfect size for laying on the sand, and it keeps her comfortable, even when the sand is hot.
Bought this for my mom who loves to garden but hates getting her clothes dirty. She uses it to kneel on while weeding and says it's super comfy and easy to clean. She wishes it came in a different color though, haha!
I recently took the Owleys blanket on a camping trip, and it was great! It’s super warm and does an excellent job at keeping moisture out. it’s sturdy and will last a long time.
The waterproof material is amazing! I spilled juice on it and it just beaded up and wiped right off. No stains!
This blanket is perfect for outdoor concerts and festivals. You can sit on the ground without getting wet or muddy.
This Owleys travel blanket is a decent value. It's just a little thin, so it might not be the best option for winter camping.