Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My dog loves to go camping with me, but he always gets his bedding dirty. I bought this Owleys blanket for him to use on our next camping trip, and it was a game-changer! It kept him clean and dry, and it was easy to shake off any dirt or debris.
Super compact when folded and at the same time big when unfolded,great thing for family travel
This blanket is so much easier to carry around than a bulky beach towel. It folds up so neatly and has a handy carrying strap.
This folds easily and is very compact in a bag, has a waterproof outer layer. Whether in a tent, on the beach, or during a picnic - it will definitely come in handy everywhere!
everything is as described, but it'd be better to have other color options.
My grandkids love this blanket! I bought it for them to use when they come over to play in the backyard, and they use it for everything from building forts to having picnics. It's held up surprisingly well to their roughhousing!
I love the vibrant green color. It's easy to spot in a crowded park or on the beach.
We bought this blanker for our family camp trip.Had a chance to try it in the rain - the outside layer dries quickly and doesnt let water through. The carrying bag is also waterproof. Thank you!