Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Overall, I'm happy with this Owleys blanket. It's great for picnics and beach trips, and the waterproof feature is a lifesaver. However, I wish it came with a carrying bag or strap to make it easier to transport.
As a frequent traveler, I'm always searching for gear that is both functional and compact. This Owleys blanket fits the bill perfectly! It folds down incredibly small, taking up minimal space in my luggage, while still providing warmth and comfort on chilly flights or train rides.
The Owleys brand is quickly becoming one of my favorites. Their products are always high quality and affordable. They really care about their customers!
The Owleys travel blanket is a great gift for anyone who loves spending time outdoors.
The Owleys travel blanket is a great value for the money. My only suggestion would be to add a small pocket for storing keys or your phone.
I love how lightweight this blanket is. It's easy to pack and carry, even on long hikes or backpacking trips.
I bought this blanket for my dog, and she absolutely loves it! She curls up on it all the time, and it's great for taking to the park or on car rides because it's easy to clean and doesn't absorb odors.
My sister is a mom of two young kids and often takes them to the playground. I bought her this Owleys blanket to use as a picnic blanket or a playmat at the park. She said it's perfect for keeping the kids clean and dry, and it's easy to fold up and carry.