Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I purchased this for our Corgi because we travel a lot and needed something more portable than a regular bed. The size works really well for her, and she seems comfortable using it both indoors and outdoors. We’ve placed it in the trunk, on grass, and on a cabin floor, and it worked nicely in every setting. The padding is soft enough for lounging but still firm enough to feel supportive. I also like that it doesn’t absorb every bit of moisture from the ground. Rolling it up takes just a few seconds, and the straps keep everything tidy. It has become a permanent item in our travel setup! Totally recommended!
Use it as a car trunk liner when traveling with our border collie. Bought it along with the Travel Buddy seat cover.
Great waterproof mat nice fit for our puppies
Excellent for quick setups on the go, keeps the car clean and gives your dog a cozy spot 👍
perfect travel mat for our dog! it rolls up small and feels nicely padded
I take it to every café patio. My goldendoodle immediately lies down on it - he knows it's his spot. Rolls up tiny. Fits in my tote bag
Great mat, thick padding. Only wish it came in a larger size for my Great Dane. For medium dogs it's perfect.
Took this on a 3-day backpacking trip. My lab slept like a baby every night. Actually waterproof — morning dew rolled right off. MOLLE attachment is genius.