Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Traveling with a dog has never been simpler. This mat is not only waterproof but also gives a consistent and comforting sleeping space for dogs wherever your adventure leads. Handy and reliable for backseat rests on extended road trips.
We bring it to every outdoor cafe. Our Cocker Spaniel settles on it right away:) Rolls up super small and fits easily in my tote.
It’s the perfect portable bed for road trips, picnics, or hotel stays.The padding is surprisingly comfortable.
We bought this dog mat for weekend camping trips with our Golden Retriever, and it has quickly become one of our most-used dog accessories!!! The padding feels much thicker than a regular travel blanket, so he actually relaxes on it instead of wandering around looking for a better spot. I was especially impressed after a damp morning at the campsite when the top stayed comfortable and the bottom didn’t soak through. It rolls up neatly and doesn’t take much space in the car, which is a big plus when we’re already packed with gear. The straps make it easy to carry, and the whole thing feels well made. It’s also easy to shake off dirt before putting it back in the trunk. Definitely a smart buy for anyone who takes their dog outdoors often.
Excellent mat with great cushioning. I only wish there were an even bigger option for my Irish Wolfhound. For medium-sized dogs, it’s ideal.
took this along for a 3-day hiking trip. my shepherd curled up and slept comfortably every night!
Finally a dog mat actually waterproof that stays dry after a rainy hike! 🐾🌧️