Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Perfect best booster seat for our car. My child is comfortable and secure, and the height is just right for the seat belt.
We love this best booster seat! It's incredibly secure thanks to the metal connectors, and the high-density foam ensures it never sags. My child feels very comfortable, and the seat belt positioning is perfect. The eco-friendly materials are an added bonus. Highly recommend it to other parents.
Good best booster seat, but wish it was higher
Great quality best booster seat. The eco leather is nice and soft, and installation was a breeze with the ISOFIX connectors.
This best booster seat is fantastic! It stays firmly in place and my son is very happy with it. Highly recommend.
Very secure and comfortable. My kid approves!
Overall, a great best booster seat. The design is sleek, and it feels very secure once installed. My child enjoys the comfort, and it doesn't cause any discomfort even on longer trips. My only complaint is that it’s a bit heavy, which can make transferring between cars a bit of a hassle. Otherwise, it's a superb product.
Perfect for long trips! Highly recommend