What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
We bought this best booster seat for our daughter about a month ago, and it has been working just great. The ISOFIX lock system ensures a secure fit, and the seat belt has proper positioning. Most importantly, our daughter is comfortable and safe, which is the top priority for us because we drive her to school and home every day. Thank you, I will recommend this product.
Fantastic best booster seat! It gives my son the perfect lift so that the seat belt fits him correctly. The armrests and backrest are well-designed for comfort, and the installation was straightforward with the ISOFIX system. I also love the look and feel of the eco leather. This is definitely a premium product worth every penny
Great quality, but a bit heavy.
We bought this best booster seat a month ago and are happy with its quality. The seat is sturdy and attaches securely to the seat (we have ISOFIX locks). And we absolutely LOVE that it matches perfectly with our “hexy” seat protectors! Thank you Owleys!
Solid and secure, but a bit heavy to move around. My daughter finds it very comfortable on long drives though.
Super comfortable and easy to install.
I can't recommend this best booster seat enough! It's sturdy, well-made, and the high-density foam keeps my daughter comfy on long journeys. The vegan and non-toxic materials are a huge plus for our eco-friendly household. Cleaning is a breeze – just a damp cloth, and it looks like new. Five stars all the way!
This best booster seat is worth every penny. We purchased it for our 4-year-old as a replacement for her old child seat, and we’re happy with our choice. The eco-leather it is made of is smooth and easy to clean. The seat itself is sturdy and well-built. We feel confident knowing our little one is secure and protected during car rides. Thank you team. Will definitely buy other products in the future.