What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This camping chair is asy to carry, comfy, and doesn’t sink into the sand
the best part is how QUICKLY it sets up and packs down! and it looks minimal too (I goot the big white one). tt’s durable without being heavy, making it ideal for beach lovers and campers who don’t want extra weight like me hehe
This thing weighs next to nothing, but don’t let that fool you,it’s incredibly strong!!!! Used it at a lakeside picnic, and it stayed steady on both grass and rocky terrain. The mesh back is a smart addition, keeping things cool instead of trapping sweat on a warm afternoon. Fitting it into a backpack is no problem, and the elastic rope assembly system makes setup intuitive. Would definitely recommend for people who want to travel light but still have a comfortable place to sit
Didn’t expect much from something this light, but it exceeded all expectations. This is a must-have for beach lovers—doesn’t sink into the sand, dries quickly, and feels stable even when shifting positions. Sets up in under a minute, which is great when trying to enjoy a sunset without wasting time. Perfect for spontaneous getaways, hikes, or just relaxing in the backyard. The compact storage size is a huge plus—fits anywhere without cluttering up space!
The fabric is solid and dries fast, but I’d love a version with a taller seat
Super lightweight and packs down smaller than expected, making it a great option for families like us. The mesh part definitely keeps air circulating, but a little more padding in the seat would make it better for longer lounging imho. Yet its easy to transport, simple to put together, and feels secure even on soft surfaces like sand. One thing to note: it sits a bit lower to the ground than some might prefer. Still, a very practical choice
Best portable chair ever! Packs up tiny and sets up in no time.
Exactly what was needed for a lightweight, portable seat! It’s sturdy, dries fast, and doesn’t feel bulky when packed. A solid choice for travelers.