Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Such a pretty yet extra durable dog seat cover!
Incredible hammock. The materials are top-notch with a sturdy fabric that can withstand the excitement of any dog:) wall height of 19 inches does a fantastic job of keeping her from jumping into the front seat, and the neutral beige color blends seamlessly with my light-colored upholstery. No more worries about fur or dirt damaging the seats anymore!!! Setting it up is also incredibly easy, and it folds down nicely when not in use. Highly recommend for any dog owner!
amazing quality and looks super cute !
I got this beige version specifically for the summer to avoid heating. Perfect fit, great color and full protection.
Top quality! This dog hammock is durable, neatly stitched, all materials are pleasant to the touch and look truly premium. I was hesitant at first because of the price, but now I realized that this dog hammock is worth every penny. I also love that it is foldable - very convenient for storage. Also, the function of using it as a half seat is cool when you have children or a large family. Overall, I'm impressed! Definitely recommend!
great pet hammock!! completely covers the back seat including the doors, tight and durable
This is the best dog hammock on the market. The materials are top-notch and it's built to last. Besides, the design is so pretty and well thought out
I've been using this car hammock for dogs for a few months now, and it's made a huge difference in keeping my car clean. The materials are undoubtedly premium, and it feels built to last. The design is thoughtful and beautiful, with the middle zipper and foldable feature being particularly useful. My only gripe is that it can get dirty quicker because of its beige color. It's not a deal-breaker, but something to be ready for. But anyway it’s quite simple to clean, so… yeah. Overall, a great product that's worth the investment.