Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
solid construction and the waterproofing is effective only drawback is it's a snug fit for larger vehicles
Easy to install, easy to clean, and keeps my dog comfortable and safe. What more could you ask for??
This pet hammock is a lifesaver! It fits my car perfectly, and the versatility of using it on half the seat or in the trunk is fantastic. It's super durable and easy to clean, which is essential for me as my dog loves the outdoors. The waterproof aspect has proven itself time and again, and the hardened side flaps are a genius addition to protect the doors. A well-made, thought-out product that I highly recommend to any pet owner 👍
Protects well but setting it up and down is a workout for me!!
Couldn't be happier with this hammock for dogs. It provides full seat coverage and I love the versatility in installation method.
while the quality and material of the hammock are great, I found it a little difficult to install. yes it does an excellent job at protecting the seats, but setting it up and folding it down is more work than I expected. the pockets and waterproof feature are useful, but I wish it was easier to manage
I can't recommend this car dog hammock enough! From the durable, waterproof fabric to the thoughtful design, it's clear that a lot of care went into creating this product. It fits beautifully in both our car's backseat and trunk, offering versatility depending on our needs. The anti-slip bottom is a standout feature, ensuring the hammock stays in place, providing a safe and comfortable ride for our dog. The foldable design with handles makes it convenient for storage and transport. And yes, the added pockets are great for keeping everything my dog needs within reach. This hammock has truly thought of everything!
Absolutely worth every penny for the cleanliness and peace of mind.