Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The waterproof feature has saved my car's interior more times than I can count. Also, it's incredibly sturdy and stylish.
Absolutely the best car protection I've bought for my dogs. It's incredibly easy to install and remove, which is great because I use it in both my car and my husband's truck. The quality is evident in every aspect, from the waterproof layers to the durable metal buckles. My dogs seem comfortable on it, and I'm at ease knowing my car is protected. Plus, the pockets are a great addition for storing their gear during trips.
My car is spotless, even after beach trips 🔥🔥🔥
Great quality and really does the job of keeping the car clean.It's a bit on the pricey side, but you definitely get what you pay for💯
Very pleased with this purchase! The car hammock is sturdy and the materials are definitely high-end. The waterproofing works great, and I've had no issues with dirt or water getting through. Plus, it looks wonderful in my car. The only reason I'm giving it 4 stars is because the installation confused me during the first time setting it up. Other than that, it's been perfect for me and my Boxer, who loves to jump in muddy puddles
Setup was a breeze, and the quality is superb!
Fantastic product. It's saved my car's interior from countless stains and scratches. The six-layer design is impressively durable, and cleaning it is a breeze. I was particularly impressed by how stable it remains, even on leather seats, and it’s cool that you can transform it into a single-seat option. The foldable design and handles make it easy to transport and store. It's clear a lot of thought went into this dog hammock's design, and it shows in its quality and functionality.
Love the design