Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The pockets are a game changer! Finally, a place to store my dog's things without them ending up all over the car.
Really like the material and how well it protects against scratches. A bit easily soiled, but that's a small price to pay for the protection it offers
A true lifesaver for rainy day walks.
Best purchase I've made for my car and dog!
This car hammock for pets fits my car like a glove!!!Love that it has openings to attach a seat belt as well! I’m so happy my pup stays safe and my car stays CLEAN!!!
sturdy and reliable but a tad bulky
Absolutely love how easy it is to clean and maintain this backseat hammock! It's been a lifesaver for keeping mud and fur off my car seats.
I recently purchased this dog hammock for my car, and I'm mostly satisfied with its performance. It's incredibly sturdy and does a great job of protecting the seats from my two Golden Retrievers. The waterproof feature holds up well against spills and wet dogs. However, I found the installation a bit tricky the first time, but it's been easier since. The storage pockets are a nice touch too. Overall, a solid product that does what it promises.