What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I was so skeptical of this company because they accept every currency under the sun but don’t accept PayPal, and I didn’t get the product until a week after I expected it. I was reading the reviews trying to figure out if they were written by bots. But I was wrong! It’s legit and I’m a real person in New Jersey with a GMC Terrain. ;) These steps are really great. I’ve tried a lot of ramps and steps in the past and this design is different. They’re sturdy for my dogs (75 pound greyhound and 45 pound Brittany mix) but fold down small and they’re lightweight and easy to carry. It’s also very easy to expand and collapse them. You can do it with one hand, which helps when you’re holding a leash in the other. You don’t see a lot of original designs anymore, so I’ll be less paranoid and try Owleys again for other stuff in the future.
Sturdy, quality build, very small when folded, 100% worth it.I bought this foldable car dog ramp from Owleys for my tiny Chihuahua, Hazelnut, and it’s been a game-changer! Despite being designed for larger dogs, it’s perfect for her 6 lbs. She felt secure right away, and the non-slip surface gives me peace of mind. The glow-in-the-dark feature is handy for late-night trips. It’s easy to fold and store, and the quality is impressive. Highly recommend this ramp for dogs of all sizes!
I’ve been eyeing these stairs for a while, and I’m so glad I finally ordered them! My 100lb dog loves the trampoline, but with his past TPLO surgeries and getting older, lifting him on and off wasn’t safe anymore. The 5-step version is perfect for him! An added bonus is that he can also use them to get in and out of my SUV after vet visits or dental cleanings. They’re lightweight, ready to use right out of the box, and my dog started using them immediately. Perfect solution for keeping him safe and comfortable!
I have a 3.5-year-old husky who injured his hip at 2. I’d been considering stairs for my SUV and bed, and after seeing how much his dog friend loved them, I decided to give it a try. I'm so glad I did! The stairs arrived quickly, fully assembled, and were super easy to set up. They’re sturdy, adjustable, and have a safety clip to keep them secure. This is a great investment for my dog’s joint health. I also had questions about size, and Owleys' customer service was quick and helpful. Highly recommend both the product and the brand!
Works well with my ford explorer, not so much with my compact car. It's a bit too bulky for smaller vehicles but great for larger ones. My dog feels secure using this car dog ramp, and I appreciate the adjustable features 👏👏
This stairs for dogs to get in car has truly transformed our rides. My senior dog can now get in and out of the car with ease, making our trips much more enjoyable for both of us. The ramp's stability and non-slip surface provide her with the confidence she needs. Additionally, its lightweight design is a plus for me, making it easy to handle. I also appreciate how simple it is to clean.
took some time for my dog to get used to it, but now it's smooth sailing 🙌
We also use this dog car steps at home. Amazing quality!