What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
Sturdy, quality build, very small when folded, 100% worth it.I bought this foldable car dog ramp from Owleys for my tiny Chihuahua, Hazelnut, and it’s been a game-changer! Despite being designed for larger dogs, it’s perfect for her 6 lbs. She felt secure right away, and the non-slip surface gives me peace of mind. The glow-in-the-dark feature is handy for late-night trips. It’s easy to fold and store, and the quality is impressive. Highly recommend this ramp for dogs of all sizes!
I’ve been eyeing these stairs for a while, and I’m so glad I finally ordered them! My 100lb dog loves the trampoline, but with his past TPLO surgeries and getting older, lifting him on and off wasn’t safe anymore. The 5-step version is perfect for him! An added bonus is that he can also use them to get in and out of my SUV after vet visits or dental cleanings. They’re lightweight, ready to use right out of the box, and my dog started using them immediately. Perfect solution for keeping him safe and comfortable!
I have a 3.5-year-old husky who injured his hip at 2. I’d been considering stairs for my SUV and bed, and after seeing how much his dog friend loved them, I decided to give it a try. I'm so glad I did! The stairs arrived quickly, fully assembled, and were super easy to set up. They’re sturdy, adjustable, and have a safety clip to keep them secure. This is a great investment for my dog’s joint health. I also had questions about size, and Owleys' customer service was quick and helpful. Highly recommend both the product and the brand!
Works well with my ford explorer, not so much with my compact car. It's a bit too bulky for smaller vehicles but great for larger ones. My dog feels secure using this car dog ramp, and I appreciate the adjustable features 👏👏
This stairs for dogs to get in car has truly transformed our rides. My senior dog can now get in and out of the car with ease, making our trips much more enjoyable for both of us. The ramp's stability and non-slip surface provide her with the confidence she needs. Additionally, its lightweight design is a plus for me, making it easy to handle. I also appreciate how simple it is to clean.
took some time for my dog to get used to it, but now it's smooth sailing 🙌
We also use this dog car steps at home. Amazing quality!
this dog ramp for car perfect for both my civic and my beloved shepherd Roxie!!!