Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
quick setup, comfy, ladder's great
I got in a storm and was very impressed with how this roof top tent stands firm against strong winds and rain !! Sturdy as described !
This tent is a marvel of convenience and comfort. From the swift one-minute assembly to the sturdy build quality that's withstood everything we've thrown at it, it's been an absolute joy. The waterproof and wind-resistant materials have kept us safe and dry in storms, while the UV protection and sun visors have made sunny days enjoyable without the burn. The mattress and anti-condensation mat combo are a dream, ensuring we wake up refreshed every morning. The mosquito netting is a nice touch, keeping the bugs at bay. With thoughtful additions like the built-in pockets and detachable pouch, plus the handy bungee net, storage has been a breeze. And the telescopic ladder? A perfect example of the user-friendly design that makes this tent a must-have for any camping enthusiast. Totally recommend this roofnest tent!
loved the quality!! also the expandable aluminum ladder is a neat feature, making it super easy to get in and out
Great for couples, cozy and secure. Just wish it was a bit larger
Slept through a rainy night without a single leak. Super convenient to use both on the roof of my car as well as on the ground. A solid product.
This truck top tent has changed the way we camp! Setup and take down are a breeze, which is exactly what we wanted for our weekend getaways. The aluminum shell gives it a very high-quality feel, and we've stayed dry and comfortable through several storms. It's the perfect size for us and our baby, with smart storage solutions that help keep everything tidy. We've also appreciated the mosquito meshes during summer trips. The telescopic ladder is sturdy and adjustable, making roof top access a non-issue. It's evident a lot of thought went into the design of this tent, making it a fantastic choice for any adventure. 5 stars!
The hydraulic setup is a game-changer,it really goes up in a flash.Also, the build quality feels premium, and it's reassuring to know it can handle up to 39 mph winds.