Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
An amazing overland tent. I'm particularly pleased with the window meshes - they really kept the bugs out during our lakeside stay and provided the perfect amount of ventilation
Just got back from a trip using this tent, and it’s solid in windy conditions, providing a snug shelter. The included mattress is a standout feature—very comfortable. It’s a bit snug for three, but perfect for two.
Well it turned out to be too big for my car ... good quality though ...
I'm absolutely thrilled with this car roof tent! It feels incredibly sturdy, and the interior is surprisingly spacious, easily accommodating my partner and me. After the long road, we slept on the mattress like babies lol. The built-in storage and the bungee net are also super convenient for keeping our camping gear organized. Plus, the anti-mosquito meshes are a lifesaver. Highly recommend for couples or small families looking for an easy, comfortable camping experience!!
For me, this design is more inconvenient and incomprehensible than practical. It's fine for short trips but might not be the best choice for more extended camping adventures when you want to travel on your feet, long distances
As someone who prefers minimalist travel, this vehicle top tent is perfect. It's convenient to use and roomy inside. The ladder is sturdy and makes getting in and out of the tent effortless. Excellent for anyone who loves simple and efficient camping gear 👏👏👏
A great portable overland tent, convenient when you always travel by car like me. I am also traveling alone, but I think it will be enough for two people. 100% recommended!
Good vehicle top tent. Needs more storage spots.