What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
Ideal when traveling with a best friend/partner !!!
This truck top tent has been a good addition to my camping gear. Setting it up is hassle-free, and the ladder is sturdy and reliable. While it’s comfortable and spacious enough for solo camping, it does feel a bit cramped when used by two people in my opinion. The compact design when folded is great for saving space during travel. Overall, a solid four-star product.
For the price, this hard shell roof top tent is incredible:) It’s easy to install and fold down. The quality is amazing, and the interior is more than enough for for two. The only downside is the limited storage space, but overall, it's a worthy investment for conscious travelers.
This suv roof tent is fantastic for outdoor adventures. The automatic setup is incredibly quick, and the ladder is a sturdy addition. It's roomy enough for two and provides excellent shelter in various weather conditions. A great buy for anyone who loves camping!!!
This is the best roof top tent! The ladder's a game-changer.
I bought this car top tent for family camping trips and it's been an absolute hit. The setup process is so simple that I installed it even without my husband's help. Inside, the tent is surprisingly spacious, comfortably fitting us two. When folded down, it’s compact on our SUV’s roof. The materials feel durable and have held up well in both rain and snow. Overall, this tent has significantly improved our last camping experience!
This camping tent for car roof has been a fantastic addition to my road trip essentials!It fits perfectly on my suv roof, and the ladder is great for different occasions. Inside, the tent is more spacious than it looks, comfortably accommodating me and my gear. The fabric is durable and has withstood various weather conditions, from heavy rain to intense sun. Its folding design makes it ideal for traveling without taking up too much space. All in all, great product.
Eco-friendly, well protected and really spacious. Love it!