Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This protector is very sturdy and eco-friendly. I’m happy with my purchase and would buy it again.
Easy to install and stays in place. Very satisfied!
Great product!!!!! Keeps my seats clean and looks really nice too. A must-have for parents!!!
Stylish and functional - couldn't ask for more.
As a rideshare driver, I often have different passengers, and this seat back protector has been a lifesaver. It’s very easy to clean and looks professional. The eco-leather is soft yet durable, and the protector stays firmly in place. It’s great to know that it’s eco-friendly and safe for all passengers. I’ve received several compliments on its look and durability. Definitely worth it!
Perfect for my kids' messy shoes 💕
I’m thrilled with my purchase of this seat back protector! The black color with the hexagonal pattern blends beautifully with my car's interior. It’s fantastic at keeping the seats clean from my kids' dirty shoes. The fact that it's non-toxic and made from vegan leather is a huge plus for me. It’s lightweight yet durable and doesn’t slip on my leather seats. Great value for the price!
Absolutely love it! Keeps my car clean and looks great!