What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
These seat covers truly transformed the interior of my BMW!!! The combination of velour and eco-leather not only looks luxurious but also FEELS amazing! The fit is excellent, covering every inch of the seats without any bagging or slipping. The installation process was straightforward, thanks to the helpful video. Whether it's long road trips or daily commutes, these covers provide the comfort needed, especially on those long journeys. Plus, they are easy to clean, which is a must for pet owners like myself. Highly recommend for anyone looking to enhance their car's style and protection!
very nice quality and beautiful color!
I was really pleased with the way that these looked right out of the box. They are quality and nice looking, too. They were not difficult to install, and they really add to the look and the comfort of the seats. The leather-look gave it an updated quality, too. I would absolutely get these again.
These lovely covers serve their purpose. They do not fit like a glove, but are ample. I'm happy with them
Our SUV's seat on the driver's side is starting to wear out/come apart at the seams from use and when I saw these I thought I had a fix. That was until my wife saw them and said no way. I really like the looks of them and simply put she does not as the black doesn't jive with our tan interior. That is no fault of the manufacturer and I knew what I was getting when I ordered them. So without being able to install them my review is limited but will say this looks like the next best thing to leather, the materials seem rather durable, soft to the touch and I see no issues with the stitching. I saw another review where somebody said they needed to provide some of their own clips or hardware to get them to fit but I cannot speak to that. I'm going four stars only because I will not be able to test the long term durability, how stain free they will remain or how comfortable they are. Maybe they deserve the full five stars though.
These are the most top of the line seat covers we have ordered. They are of the most amazing texture and quality. They sit well and you can tell these will last a long time. You will be very pleased with these, a little overpriced, but you get what you pay for and these are worth every penny!
These seat covers are really nice. They go with the colors of my car really well. They are padded, so you get a bit more comfort as well.
Vehicles can last a long time, so its nice to know that the leather seats UNDER the seat cover will not be scratched, torn or succumb to wear and tear.
These are nice looking seat covers. Fit well. Helps to keep leather seats warm in winter. The only thing I would say isn't the best is the little plastic clips break easily. Also, the backseat headrests don't line up perfectly with my trucks backseats.
Otherwise, a great set. I would recommend these.