What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Would recommend
Love it. Fits perfectly😊
Got our Owleys trash bin in a week. Worth the price and waiting.
I love this Owleys car trash can! It's perfect for keeping my car clean, especially on family trips. Attaching it is super easy and it fits well on the back of the seat. The size is just right for our needs, and the waterproof lining is fantastic - no more worries about spills or leaks. The additional pockets are a bonus for storing extra snacks and wipes. It's also great for outdoor use, like picnics or camping. A must-have for anyone who likes a clean and organized car!!!
This car trash can is quite handy. It's easy to attach anywhere in the car and holds a good amount of trash. It is also waterproof, which is great, but I wish it was a bit larger for longer rides.
Nice and multifunctional product! Can be used as a trash can or as a regular organizer. Very convenient for road trips. 👍👍
this car trash can has been a great addition to my vehicle. the waterproof feature works perfectly, and the portability is super convenient. my only gripe is the lid, which sometimes pops open. other than that, it's a solid product :)
The "Trash Keeper" Car Trash Can from Owleys is a game-changer. I'm the kind of person who likes to keep their car's interior immaculate, and this product helps me do just that. And I'm amazed at the difference this little can has made!
It's compact, but surprisingly spacious, and it manages to hold a lot more trash than I expected. I really appreciate the lid feature as well, which keeps the trash out of sight and also prevents any smells from escaping. The fact that it's waterproof is just icing on the cake. I've had a soda can leak in it and the mess was contained without any spills or staining.
Installation was easy and it's extremely portable, allowing me to move it around as needed. The build quality is sturdy and it feels like it will last a long time. If you're looking to maintain a clean car, I can't recommend the "Trash Keeper" enough!