What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
The item is super cute and nicely made, but one of the headrest straps broke after a few rides. The team quickly sent us a new one, and so far, everything's great. We appreciate your kind customer support and will recommend your brand as one that is ready to help their clients!
Love my Chevy Equinox dog seat cover! It's made traveling with my pet so much easier. I didn't have any problems with the installation; everything was quick and simple. Special thanks for the seat anchors!!! The protector does not slip on my car seats at all; it fits perfectly on the road. My dog feels calm and stable while being safe and secured in the back. I highly recommend this brand to anyone looking for a high-quality car seat protector for their pet.
I have two lively Golden Retrievers who love car rides but always make a mess. This Equinox dog seat cover is a game-changer! It's super easy to install and provides a great barrier between my back seat and the dogs. It’s also very durable and handles their antics perfectly. The waterproof feature is invaluable during rainy adventures. Plus, it’s easy to clean. A quick wipe or vacuum, and it looks like new. Highly recommend for anyone traveling with pets!
I purchased this Chevy Equinox dog seat cover back in December for road trips with my bulldog. The quality is great! It looks very durable, thick, and amazing. Truly premium quality. I would highly recommend this protector to any pet owner looking for a comfortable and convenient way to travel with their dog. P.S. - I had to wait two weeks for my order. I was notified right after purchase and given several options to resolve the issue, including canceling the order. It was okay for me to wait, so I chose to wait and received a free gift. The support team was very friendly and responded quickly. Thanks for the great customer service!
I adore this Chevy Equinox dog seat cover! It's waterproof and scratch-resistant, ideal for my active dog. It's simple to clean and fits securely in the car. A real lifesaver for pet owners who travel with their dogs. Highly recommended!
This Chevy Equinox dog seat cover is a good product that does exactly what it's supposed to do. It's easy to install and keeps my car clean, which is a huge relief during long road trips. We travel by car very often with my Husky, Emma, so I have been looking for a good protector with pockets for a long time. And I'm glad that I chose this one. The material is great, easy to wash with just a wet cloth. It is also very convenient that you can use it as a half protector if you need to free up space in the back seat. It helped me a lot when my friends joined me on my last trip. Just unzip in the middle, and you're good to go - the seat stays clean, the dog is in place, and the passenger can sit comfortably in the back. Perfect!
My dogs love it, and I'm finally happy to keep my car interior clean!!
At first, the Equinox dog seat cover worked well, but after some time, the anchors began to fray at the seams, which made it lose its stability.