Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Best purchase for my furry co-pilot!! Comfy, sturdy, and easy to maintain.
No more claw marks or dirt on my seats! And my dog seems super comfy on it.
Perfect for road trips with my pup! Stays in place and protects the seats completely.
This thing is a lifesaver after beach trips. No more sand all over my car
Keeps my Tahoe looking brand new! So easy to wipe clean as well
Absolutely love this dog hammock!! Keeps my Tahoe spotless!!
Taking the dog to the beach always meant sand all over the car, but not anymore. This Chevrolet dog seat cover traps everything and is super easy to shake out. The non-slip bottom keeps the dog from sliding around, and the pockets make organizing things so easy. Fits my Tahoe like a glove. Looks great and functions even better!
Impressed by the durability! A Bulldog that loves to dig and scratch has met his match with this Tahoe seat cover — it doesn’t tear, shift, or wear out. It's nice to have sidewalls for door protection. Love that the seatbelt slots are well-designed too. Feels like a premium product at a fair price