Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
Thank You for this product. Good quality and price. I own three dogs and it is just a nightmare pulling out my extension cord to vacuum my truck. I can now just plug this little guy into my 12v car outlet and I’m good to go!
I don’t understand the reviews stating it’s lack of suction. Yes, it’s not super powerful but it works! I don’t know what people expect from a small car vacuum but it works great to pick up dirt and crumbs in a pinch. The accessories are useful and the extra filter is clutch.
I bought on sale, was delighted with the quality! EXCELLENT AUTO VACUUM!
This is a terrific vacuum cleaner! Very easy to set up! This baby does the job!
I drive for both ride-share companies and make it a point to keep my car spotless and this small but MIGHTY vacuum does the job! A clean car gets better tips!!!!
Decided to buy this vacuum cleaner because we have a baby and we need to keep our surroundings clean. We were pleasantly surprised with the quick delivery, packaging and the bag that it came with making it very convenient to carry around and keep at one place. The vacuum itself is powerful, easily cleaned out the sand from the car seats, as well as the other dirt form the floor mat. The chord is long, so you don't have to worry about the back seats and trunk. Easy to clean, comes with an extension to get into narrow spots. We're satisfied!
great little vacuum! used it twice so far and I'm not disappointed
It won't pick up every last tiny speck. But it gets the job done, and for this price, it's a fantastic item to purchase.
I have only had it a week but already it gets the things that other vacuums have not gotten for me. The fine dust, etc. that collects on the dash and console. This has an attachment that loosens it and then it sucks it away. It also gets the big stuff that other vacuums get, but I can haul out the house vacuum if I want that. The attachments here seem built and thought out for a car as does the design and shape of this machine.
The length of the cord is not a problem as my car has 12 volt jacks in both the front and rear. It does a fantastic job in picking up big and small debris (lint, dust and hair) alike. Before getting this vacuum, I was considering a large one. After using the ThisWorkx vacuum, I was glad I didn't. I saved some money. The attachment can get into the tiny areas a bigger vacuum can't reach. Another big plus is that the noise level isn't too loud. Cleaning is easy and the filter can be rinsed with water if needed. I am very happy with my new car vac!