Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
One of the best purchases since getting a dog. I have a mini golden retriever that sheds a lot. This protects my car from hair, dirt, accidents, etc. Folds up easily when needed for passengers. Acts like a hammock so my dog doesn’t fall between the seats. My dog and I both love it. Highly recommend along with a dog seat belt.
We have three dogs, and this has held up with all three. Easy to install and clean.
We travel with our dogs frequently, and this hammock seat cover is perfect for our 75 lb German Shepherd in the back seat. We use duffle bags on the floor behind the front seats and the rest of our gear in the rear hatch. Thanks, Owleys!
Great back seat protector. No problem with my Dalmatian’s hair sticking to the fabric. Easy to install and always ready to go!
Impressed with the overall quality and design. Fits perfectly in my 2024 Honda Civic Hatchback. Can be used as a hammock in the backseat or a cover for the cargo area. Fabric on each side offers extra door panel protection. Adjustable straps for the headrests.
Attaches to the front and backseat headrests. Has side flaps to protect the doors, handy pockets for travel stuff, and extends high to prevent the dog from climbing into the front seat. Buckles are adjustable. My dog loves moving around, and this cover allows him to see out the side windows. Heavy-duty material and cushioned for naps. Highly recommend.
This dog cover has not only protected the car but also made traveling with my dog stress-free by creating a barrier between us. If you're looking for a reliable, affordable, and durable solution to keep your car clean during pet travels, this seat cover is a definite winner.
I have a pug who gets anxious on car trips. Since buying this, he’s much more relaxed. He doesn’t cry or pant as much and can see me from the backseat. He walks around without being too wobbly. Secure for the most part.