What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
I highly recommend this pet car seat to anyone seeking to enhance their pet's safety and comfort while traveling. It’s a fantastic investment that gives me peace of mind knowing my furry friend is secure during our outings!
I have a one-year-old Australian cattle dog who despises car rides and often gets car sick. This car seat was a breeze to assemble and keeps her contained, reducing her movement in the back. On our few trips so far, she’s only been sick once, and it was much easier to clean up since it was all contained in the car seat rather than spread throughout the backseat.
These car seats are well-made, easy to set up, and simple to clean. My dogs don’t always stay in their designated areas, but that’s more of a training issue on my part. I’d like to find something to place between their seats to prevent them from climbing over each other.
I opted for the medium size, and my dog has plenty of room to move around and lie down comfortably. I’m still fine-tuning the length of the seatbelt harness; it's either too long or too short, but I’ll keep adjusting it. Assembly was a breeze, and the instructions were clear.
We adopted a new dog and needed a reliable way to transport her safely. After reading reviews, we decided on this product, and we use it all the time now. It’s easy to switch between cars, and the strap gives her enough room to sit, stand, or lie down comfortably without being able to escape. We added a towel (and later a foam bed) for extra grip, comfort, and warmth. I would definitely buy this again and recommend it to others—very satisfied with this purchase!
Traveling with our puppy has become a lot simpler thanks to this seat. I don’t have to stress about him sliding around during turns, which is a relief. It’s very sturdy, and we plan to buy more for our other cars.
My puppy is just 3 months old and weighs 12 pounds. I was searching for something that offered him ample space while keeping him in one spot for safety during drives. He can peek out the window but can’t jump out of the seat. I believe this is an excellent choice.
Ideal for my 10-pound Yorkie! It fits snugly in the front seat of my BMW 3 Series! 🐶