What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
I’m really pleased with this pet carrier—it’s very nice, and the quality is excellent. It’s a great value, sized perfectly for small to medium dogs. It’s spacious, easy to set up, and simple to use.
I’m in love with the color and fabric. ACCORDING TO MY DOG CHICO, HE LOVES IT AND SAYS IT’S VERY COMFORTABLE!
Great quality, and the dogs love it. We’ve been using it for vet visits over the past few months. The only downside is that there’s no way to attach it to the car or seatbelt, so be careful when braking. Otherwise, it’s fantastic.
I'm in love with this dog carrier! It's so versatile - great for car rides and walks as well. My little terrier fits perfectly and seems really cozy. The reversible design is super cute and practical, especially for quick outings. The safety features give me peace of mind, knowing my pet is secure. Plus, the removable padding is a great feature! The fact that it's vegan and eco-friendly makes it even better. It's been an amazing find for me and my furry friend! 100% recommend!
This pet carrier offers a plush and comfortable ride for pets. It says it’s for up to 29 pounds, but my 30-pound dog fits just fine. The material is thick and durable, and I’m really impressed!
This product is spacious, high-quality, and incredibly portable. Excellent value for money, especially for back seat pet travel.
Got this dog carrier for my beagle puppy, and it's pretty neat. The ability to use it as a car seat or a bag is quite handy. My dog seems comfortable in it during car rides, and it attaches easily to the seat. The pockets are a bonus for storing treats. I just wish it was a bit bigger inside. Overall, it's a good purchase for dog owners
Our mini schnoodle adores her new car seat! It’s comfy, the perfect height for her to see out the window, and it attaches securely to her collar so she can’t move around the car. It also doubles as a carrier, which is handy. It’s easy to install and move between cars. We’re thrilled with it! ❤️