What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
This is incredibly versatile for my small Yorkie mix. I can use it as a car seat, bed, and even a dog carrier. I’m in love with this product, and it’s truly waterproof. Easy to clean and carry around. 10/10!
I’m blown away by the craftsmanship and quality of this item. The material is very soft, and I’m sure any pet would love being in it. I wish I had this back when I had my Maltese; she would have been so comfortable. The bag is spacious enough for a medium-sized pet, and smaller pets would have extra room. It has nice handles and a crossbody strap, along with various quality buckles and snap hooks to keep your pet secure. The fabric is waterproof, so it doesn’t get wet easily. This pet bag has exceeded my expectations, and I highly recommend it!
It’s hard to believe this is only $150—it feels like it should cost $1000+. Made with Oxford fabric and eco leather, it has a feather-soft touch and serves as a nest, a secure car seat, and a beautiful bag. 😍
This dog carrier is extremely well-constructed. I appreciate that I can carry it by the handles, over my shoulder, or cross-body. As soon as I took it out of the package, she jumped right in, so it’s safe to say she’s a fan. It’s soft, comfortable, and machine washable. Highly recommended!
I've been using this carrier to travel with my dog for about a month now, and I absolutely love it! It looks very cute, easy to carry and install in the car, and most importantly comfortable FOR MY DOG 👏
Lucky is so comfortable during car rides and travel with this! I add some blankets and toys, and it’s perfect as a hybrid tote, car seat, and portable bed. It’s better than more expensive options I’ve tried. The quality is excellent, and it attaches nicely to the headrest.
OMG!!!! Obsessed with it!!! My 5lb Chi finds it super comfy and cozy! It looks great, feels great, and I would definitely repurchase.
There’s nothing negative I can say about this product. My puppy fell in love with it immediately, and so did I. Buy it today! It’s versatile and made of high-quality materials. I’m definitely getting another in a different color.