What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
This dog carrier is extremely well-constructed. I appreciate that I can carry it by the handles, over my shoulder, or cross-body. As soon as I took it out of the package, she jumped right in, so it’s safe to say she’s a fan. It’s soft, comfortable, and machine washable. Highly recommended!
I've been using this carrier to travel with my dog for about a month now, and I absolutely love it! It looks very cute, easy to carry and install in the car, and most importantly comfortable FOR MY DOG 👏
Lucky is so comfortable during car rides and travel with this! I add some blankets and toys, and it’s perfect as a hybrid tote, car seat, and portable bed. It’s better than more expensive options I’ve tried. The quality is excellent, and it attaches nicely to the headrest.
OMG!!!! Obsessed with it!!! My 5lb Chi finds it super comfy and cozy! It looks great, feels great, and I would definitely repurchase.
There’s nothing negative I can say about this product. My puppy fell in love with it immediately, and so did I. Buy it today! It’s versatile and made of high-quality materials. I’m definitely getting another in a different color.
I’m very pleased with this purchase! The bag has a large capacity and comfortably fits my dog without causing him any discomfort. The fabric feels soft yet supportive. My dog even loves staying in the bag at home. The bag’s shape and color are gorgeous, whether on my back or in the car. After using it for a few days, I’m confident this is the best choice for pet owners. Highly recommended!
Got this dog carrier a week ago. It's the perfect size for my beagle and fits comfortably in the back seat of my car. And I love how the carrier doubles as a car seat, ensuring my dog's safety during road trips. The interior is plush and comfortable, and Sparkie seems to love it. Also, the ability to quickly detach it and use it as a carrier is a fantastic feature, making pit stops during our travels so much more convenient. Definitely a high-quality, well thought out product!
quite sturdy and comfortable bag for little dogs. my Yorkie seems to like it, and I love the fact that it works as a carrier as well. thanks xx