Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
My puppy is much calmer during grooming with this brush. The steam helps a lot with her fur. I'd like a smaller, thinner design though.
this steam brush is effective but wish the water tank was bigger.
This steam brush works wonders on my pup. They look so clean and happy now!
i thought it'd be bigger
The top grooming brush I've ever used for my dog. The teeth are very gentle and detangling at the same time.
Love this steam brush!!!It makes grooming my dog so much easier and the steam function is fantastic!!!!
Best grooming brush ever! My dog loves it
I love this dog steam grooming brush! It’s so easy to use and my dog looks so much cleaner after grooming. The steam helps to loosen dirt and the silicone teeth are gentle on his skin. The USB rechargeable feature is very convenient. I would highly recommend this to any pet owner!
Great product for my long-haired dog. The steam helps to soften the fur and the brush glides through without pulling. It’s easy to clean and the battery life is excellent. The only thing I would change is the size; a slightly larger brush would be perfect. 🙌
This is the best grooming tool I’ve ever bought. My pups are usually very fussy, but they seem to enjoy the steam and gentle brushing. It’s easy to clean and the battery lasts a long time. The recycled ABS material is a great touch. Highly recommend this product!
The pet steam brush is fantastic! My puppy loves it and it’s perfect for teaching him how to handle grooming. The steam is gentle and effective, and the brush is very easy to clean. The rechargeable feature is super convenient. Highly recommend this product!
I really like this pet steam brush. My dog's fur looks so much cleaner and smoother after using it. The steam function is very effective and the brush is easy to use. The only downside is that it's a too small size for my hand.
This steam grooming brush is a game changer for my dog. He used to hate grooming, but now he actually enjoys it. The steam helps to loosen dirt and the silicone teeth are very gentle. It’s easy to clean and the battery life is excellent. Great product!
I purchased this dog steam grooming brush for my two cats and it works amazingly well. The steam helps to remove loose fur and the brush is very gentle on their skin. It’s easy to clean and the battery lasts a long time. I highly recommend this product to all pet owners!
Good product, but it needs frequent refilling
Fantastic grooming brush! My dog loves it and the steam helps to clean his fur thoroughly. The silicone teeth are soft and don’t irritate his skin. It’s also very easy to hold and the USB rechargeable feature is a big plus. I’m very happy with this purchase.
I’m really impressed with this dog steam brush. My lab's fur has never looked better and she doesn’t mind the grooming process anymore. The steam is very effective and the brush is easy to clean. The only downside is that the water tank needs refilling quite often. Otherwise, it’s a great product!
This is the best grooming tool I’ve ever used. My puppies finally seem to enjoy the steam and gentle brushing. It’s easy to wash and the battery lasts a long time. The bright colored design is a great touch. Highly recommend this product!
I love this pet steam grooming brush! It’s so easy to use and my dog looks so much cleaner after grooming. The steam helps to loosen dirt and the silicone teeth are gentle on his skin. The USB rechargeable feature is very convenient. I would highly recommend this to any pet owner!
Great product for my long-haired dog. The steam helps to soften the fur and the brush glides through without pulling. It’s easy to clean and the battery life is excellent. The only thing I would change is the size; a slightly larger brush would be perfect. Overall, very satisfied.