What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This dog steam grooming brush is a lifesaver. My puppy loves it and it’s perfect for her delicate fur. The steam function is great and the brush is very easy to hold and use. I love that it’s rechargeable and the battery lasts a long time. Definitely worth the investment!
This steam grooming brush is fantastic! My dog usually runs away at the sight of a brush, but not with this one. The steam is soothing and the silicone teeth are gentle yet effective. It’s also very easy to clean and the battery lasts for ages. I’m very happy with this purchase!
a good product, but the water tank & the brush itself could be a bit bigger. still, it’s very effective
I was skeptical at first, but this pet steam brush exceeded my expectations. My pup's fur looks so much cleaner and smoother after using it. It’s easy to use and the steam function really helps. The only downside is the water reservoir could be a bit larger. Other than that, it’s a great product
I am absolutely delighted with the dog grooming brush by Owleys! It's so simple to use, and my dog, who usually dreads grooming, actually enjoys it now. The steam feature really helps loosen dirt and hair, making the process much smoother. The silicone teeth are gentle on his skin, and the bright colors make it easy to locate. The USB rechargeable feature is a significant advantage, as I don’t have to worry about buying batteries. Highly recommend this for all dog owners! This dog grooming brush is a game changer! My cat used to get very stressed during grooming, but with this brush, she seems much calmer. It’s easy to hold and operate, even with one hand. The battery life is impressive, and the steam really helps in removing loose fur. My only complaint is that I wish it came in more colors. Overall, a fantastic product. Amazing product! This dog grooming brush makes grooming my guinea pigs a breeze. They love the gentle steam and the soft silicone teeth. It’s very easy to clean under running water, and the USB rechargeable battery lasts a long time. Plus, the recycled and vegan material makes me feel good about this eco-friendly choice. Five stars! I bought this dog grooming brush for my two dogs, and it works wonders. The steam helps in loosening the dirt, and the fur just glides out with ease. The design is ergonomic, and the colors are vibrant. It charges quickly, and the battery life is sufficient for multiple grooming sessions. I’ve never seen my dogs so relaxed during grooming. Excellent product! The best grooming tool I've ever purchased! My puppy loves it, and it's perfect for teaching him how to handle grooming. The steam is gentle and effective, and the brush is easy to clean. It’s also super convenient to charge with the USB cable. I highly recommend this to anyone with pets! I was skeptical at first, but this dog grooming brush exceeded my expectations. My cat’s fur looks so much cleaner and smoother after using it. It’s easy to use, and the steam function really helps. The only downside is the water reservoir could be a bit larger. Other than that, it’s a great product This dog grooming brush is fantastic! My dog usually runs away at the sight of a brush, but not with this one. The steam is soothing, and the silicone teeth are gentle yet effective. It’s also very easy to clean, and the battery lasts for ages. I’m very happy with this purchase! This dog grooming brush is a lifesaver. My kitten loves it, and it’s perfect for her delicate fur. The steam function is great, and the brush is very easy to hold and use. I love that it’s rechargeable, and the battery lasts a long time. Definitely worth the investment! Great product for my long-haired cat. The steam helps to soften the fur, and the brush glides through without pulling. It’s easy to clean, and the battery life is excellent. The only thing I would change is the size; a slightly larger brush would be perfect. Overall, very satisfied. I love this dog grooming brush! It’s so easy to use, and my dog looks so much cleaner after grooming. The steam helps to loosen dirt, and the silicone teeth are gentle on his skin. The USB rechargeable feature is very convenient. I would highly recommend this to any dog owner! This is the best grooming tool I’ve ever used. My guinea pigs are usually very fussy, but they seem to enjoy the steam and gentle brushing. It’s easy to clean, and the battery lasts a long time. The recycled ABS material is a great touch. Highly recommend this product! I’m really impressed with this dog grooming brush. My cat’s fur has never looked better, and she doesn’t mind the grooming process anymore. The steam is very effective, and the brush is easy to clean. The only downside is that the water tank needs refilling quite often. Otherwise, it’s a great product! Fantastic grooming brush! My dog loves it, and the steam helps to clean his fur thoroughly. The silicone teeth are soft and don’t irritate his skin. It’s also very easy to hold, and the USB rechargeable feature is a big plus. I’m very happy with this purchase. I purchased this dog grooming brush for my two cats, and it works amazingly well. The steam helps to remove loose fur, and the brush is very gentle on their skin. It’s easy to clean, and the battery lasts a long time. I highly recommend this product to all pet owners! This dog grooming brush is a game changer for my dog. He used to hate grooming, but now he actually enjoys it. The steam helps to loosen dirt, and the silicone teeth are very gentle. It’s easy to clean, and the battery life is excellent. Great product! I really like this dog grooming brush. My cat’s fur looks so much cleaner and smoother after using it. The steam function is very effective, and the brush is easy to use. The only downside is that it's a too small size for my hand. The dog grooming brush is fantastic! My puppy loves it, and it’s perfect for teaching him how to handle grooming. The steam is gentle and effective, and the brush is very easy to clean. The rechargeable feature is super convenient. Highly recommend this product! This is the best grooming tool I’ve ever bought. My guinea pigs are usually very fussy, but they seem to enjoy the steam and gentle brushing. It’s easy to clean, and the battery lasts a long time. The recycled ABS material is a great touch. Highly recommend this product! Great product for my long-haired cat. The steam helps to soften the fur, and the brush glides through without pulling. It’s easy to clean, and the battery life is excellent. The only thing I would change is the size; a slightly larger brush would be perfect. 🙌 I love this dog grooming brush! It’s so easy to use, and my dog looks so much cleaner after grooming. The steam helps to loosen dirt, and the silicone teeth are gentle on his skin. The USB rechargeable feature is very convenient. I would highly recommend this to any dog owner! Love this grooming brush!!!It makes grooming my cat so much easier, and the steam function is fantastic!!!! The top grooming brush I've ever used for my dog. The teeth are very gentle and detangling at the same time. This grooming brush works wonders on my pup. They look so clean and happy now! My cat is much calmer during grooming with this brush. The steam helps a lot with her fur. I'd like a smaller, thinner design though. A good product, but the water tank & the brush itself could be a bit bigger. Still, it’s very effective This is a lifesaver for my long-haired dog. The steam really helps with detangling. My kitten loves this brush! It's gentle and easy to use, and the battery lasts long 🥰😊 Great for my cats, they don’t mind grooming anymore. The steam function is a nice touch. I thought it'd be bigger Works well on my dog’s thick fur. The silicone teeth are gentle, and the brush is easy to clean. Excellent product! My puppy is so much more comfortable with this brush. This dog grooming brush is a must-have for pet owners. Easy to use and very effective! I like this brush for my dogs. The steam helps with cleaning their fur. A good grooming tool for my cat. easy to hold and operate My dog LOVES this grooming brush! The steam function makes a big difference!!!! Totally recommend!! This brush works perfectly for my long-haired cat. The steam and rechargeable battery are great features Fantastic grooming brush! 🤩 makes grooming my puppy so much easier and stress-free Very good product. The steam helps in cleaning my cat’s fur without much hassle. A bit small for my liking, but works wonderfully on my cat’s fur. Easy to clean too. Love it! Makes grooming my dog so easy, and he doesn’t mind it at all!!! Best grooming brush ever! My dog loves it This grooming brush is effective but wish the water tank was bigger. My cat’s fur has never looked better. Amazing product! Quick and easy grooming for my dogs. Love this grooming brush! Great brush, but a bit small for my large dogs:( Makes grooming stress-free for my pets So convenient and easy to operate grooming brush! Also cute color My guinea pigs are so clean and happy now 😊 Excellent for detangling my dog’s fur. My kitten loves this brush! Highly recommend Good product, but needs frequent refilling
I bought this dog steam brush for my two dogs and it works wonders. The steam helps in loosening up the dirt and the fur just glides out with ease. The design is ergonomic and the colors are vibrant. It charges quickly and the battery life is sufficient for multiple grooming sessions. I’ve never seen my dogs so relaxed during grooming. Excellent product!
Love it! Makes grooming my dog so easy and he doesn’t mind it at all!!!
Amazing product! This dog grooming brush makes grooming my guinea pigs a breeze. They love the gentle steam and the soft silicone teeth. It’s very easy to clean under running water, and the USB rechargeable battery lasts a long time. Plus, the recycled and vegan material makes me feel good about this eco-friendly choice. Five stars!