What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This steam grooming brush is a game changer for my dog. He used to hate grooming, but now he actually enjoys it. The steam helps to loosen dirt and the silicone teeth are very gentle. It’s easy to clean and the battery life is excellent. Great product!
I purchased this dog steam grooming brush for my two cats and it works amazingly well. The steam helps to remove loose fur and the brush is very gentle on their skin. It’s easy to clean and the battery lasts a long time. I highly recommend this product to all pet owners!
Good product, but it needs frequent refilling
Fantastic grooming brush! My dog loves it and the steam helps to clean his fur thoroughly. The silicone teeth are soft and don’t irritate his skin. It’s also very easy to hold and the USB rechargeable feature is a big plus. I’m very happy with this purchase.
I’m really impressed with this dog steam brush. My lab's fur has never looked better and she doesn’t mind the grooming process anymore. The steam is very effective and the brush is easy to clean. The only downside is that the water tank needs refilling quite often. Otherwise, it’s a great product!
This is the best grooming tool I’ve ever used. My puppies finally seem to enjoy the steam and gentle brushing. It’s easy to wash and the battery lasts a long time. The bright colored design is a great touch. Highly recommend this product!
I love this pet steam grooming brush! It’s so easy to use and my dog looks so much cleaner after grooming. The steam helps to loosen dirt and the silicone teeth are gentle on his skin. The USB rechargeable feature is very convenient. I would highly recommend this to any pet owner!
Great product for my long-haired dog. The steam helps to soften the fur and the brush glides through without pulling. It’s easy to clean and the battery life is excellent. The only thing I would change is the size; a slightly larger brush would be perfect. Overall, very satisfied.