Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Love my Travel Buddy protector for dogs. The foldable design and carrying handles make it super convenient. The waterproof material is strong and keeps my seats clean. The adjustable straps ensure a snug fit and my dog stays comfortable. Cleanup is simple with a wipe or machine wash. Highly recommend!
The quality is good. Easy to set up with adjustable straps for the seats. Nice pocket with Velcro. Stability is there, and the zippers work well!
The beige color is very versatile. It complements my car's interior beautifully
Worked well. My wife had an issue with the zipper, but it’s minor. If I could give it 4.5 stars, I would. It works well and is reasonably priced. If you travel with dogs, buy this cover.
This pet seat cover is fantastic! It connects to the front seats, creating a canopy for your dog. It kept most of the dog hair on the cover rather than on my seats. Waterproof.
My dog used to try to climb into the front seat, but the hammock keeps him securely in the back.
This car hammock for dogs is working as advertised. It's great at keeping the car free from pet hair and dirt. Fits well in my car, though the installation took a bit of time for some reason.
Seriously impressed with this Owleys hammock! It's so well-made and easy to install. My dog loves it, and I love that my car is protected. 👍🏼 The beige color is great too.