Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My big dog has been known to ruin things with her giant paws or heavy weight, but the quality of this dog seat cover has withstood her strength! Installation was easy and understandable. Great protection against my 50lb dog. Looks great and easy to clean up dog fur.
I’m thrilled with this purchase! I needed something to protect my car seats and keep my pet safe. The included seatbelt clip is a bonus. Highly recommend!
This pet hammock has been fine. It prevents dog hair from getting into my seats and is fully waterproof. Not sure about the long-lasting use.
My dog was happy traveling in the back seat with this hammock. We added her bed and toys, and she was content. Good quality, plenty of room for a small dog.
Fit is good and works great!
This hammock is so much better than the old one I had. It's sturdier, more comfortable, and looks great.
We travel with our dogs frequently, and this hammock seat cover is perfect for our 75 lb German Shepherd in the back seat. We use duffle bags on the floor behind the front seats and the rest of our gear in the rear hatch. Thanks, Owleys!
Easy to use, can configure smaller so you can use a portion of the back seat for kids, groceries, etc.