Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Best purchase ever. Dog loves it, great pockets, fits wonderfully in both my 4-door Wrangler and Escalade.
I've been searching for a solution to allowing a recently imported, 12-month-old, male Black Russian Terrier from Sweden with car sickness caused by panic attacks into a brand new Honda EX Accord car to take to various training schools in 3 different states in the Northeast. I pretty sure this is the perfect hammock due to the waterproof 600D Oxford Fabric, which is an extremely durable, heavyweight polyester (which is used for portable dog crates at the dog shows). The price is just right for under $200. Other similar camping stores charge over $200 without the door panels. If the customer wants door panels, that's an extra $60 per door. The Owleys hammock comes with the door panels, which with zippers and Velcro straps. My only concern is the zipper down the center, because my dog is a true artist, when he has a panic attack and loses all control of his body functions. As soon as I find out about that center zipper, I will definitely purchase this hammock. He already soiled an old, undependable Honda Accord. I do not want to get stuck on the road with this dog, especially due to his size -- and he is quite aggressive toward men at this age. He hasn't been fully socialized yet.
My dog is a shedding machine, but this hammock catches all the hair. My car has never been cleaner! 😊
I appreciate the neutral beige color of this hammock. It doesn't clash with my car's design at all
Couldn't be happier with this dog hammock, fits perfectly in the back seats of both the Q8 & Model S highly recommend.
My dog loves this hammock! He jumps right in as soon as I open the car door. It's so much better than him trying to sit on the seats. The beige is a nice neutral color that goes with any car.
Carrying handles are so practica! It fits my car perfectly and cleaning it is a snap. Highly recommended!
This dog hammock is so user-friendly and heavy-duty!!!! It fits my car perfectly, and cleanup is a breeze. Highly recommend!