Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This dog hammock is so user-friendly and heavy-duty!!!! It fits my car perfectly, and cleanup is a breeze. Highly recommend!
Love this cover! Installs quickly and folds easily for passengers. No more dirty paw prints on the upholstery. Just vacuum the dirt and hair or wipe with a damp cloth. Ideal for frequent dog park visits.
No instructions on how to install, but the material is strong and protective.
Very handy for putting dogs in the back. I use old blankets to make a soft bed. The zippered entrances are a nice touch. Easy to install.
I'm so glad I bought this hammock! It's made car rides with my dog so much more enjoyable for both of us.
I have a Kia, and this dog seat cover fits perfectly in the back seat. My two dogs seemed happy and comfortable on it during the ride.
Absolutely love this seat cover for my two pups. Very well constructed. Highly recommend.
Excellent safety, perfect fit, easy to put on, nice color, high quality, waterproof, and slip-resistant. 👍