Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This hammock is a game changer for road trips with my two pups! They have plenty of space and it keeps them from fighting over the backseat.
Sturdy material fits my backseat perfectly, with side flaps covering the seat edges. Keeps my dogs snug and out of my face while driving, and most importantly, keeps my seats clean. Easy to vacuum or wipe off.
This hammock is a must-have for any dog owner! It's the best way to keep your car clean and your dog safe on the road.
Worth every penny! My dog is much happier and safer in the car now, and my backseat is finally clean.
The fact that this cover can be zipped up to protect car doors from nail scratches is fantastic.
Very pleased with this seat cover. It fits my 2021 Subaru Crosstrek well and does a great job of keeping my basset hound in the back seat and preventing hair on the seats and doors. Thanks!
Keeps my dog’s hair from embedding into my seats and is waterproof.
Saw this hammock online and thought it would be perfect for my sister's messy Golden Retriever. She absolutely loves it! Said it's made a huge difference in keeping her car clean. 😊