Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This dog cover fits my Chevy Spark perfectly. My main gripe is that the "quilting" is somewhat deceptive. It has a quilt-like pattern molded into the material but no insulating properties. Dog hair still makes its way onto my car carpets, but that's just classic dog hair behavior, so I don’t blame them. The big benefit is protection against muddy paws (excellent) and the side flaps that cover one or both doors.
The seat cover is well-made. By hooking over the front seat headrest, it keeps your dog secure during sudden stops. Can also protect side doors.
I highly recommend this hammock to anyone who travels with their dog. It's made my life so much easier and my car so much cleaner. The beige is a great neutral color.
Fits perfectly in my Ford Edge, and my golden retriever loves it. Very sturdy and keeps him from sliding around.
Got a new car and wanted to keep the backseat clean while letting the dog ride. Covers the whole seat and keeps it clean and dry.
This car hammock is great for keeping my backseat clean from hair and drool. Installation is easy, and it can be used as a hammock or just a seat cover.
I was worried the beige would get dirty easily, but it actually hides dirt pretty well. Just a quick vacuum and it looks brand new.
I wish it was about two inches taller, but this dog seat cover does the job—no more pet hair in my back seat.