Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This backseat dog cover has been a game-changer. My dogs used to jump from the back to the front, causing accidents. With this cover, they stay put, and cleaning is easy. Just toss it in the washer and air dry. It also prevents them from falling off the seats, making them more stable. Once adjusted, it doesn’t need readjusting. It’s sturdy, and after two years, no rips or tears. Just be cautious when reclining your seat.
Protects my car seats from drool and scratches. Excellent dog seat cover.
This dog protector is better than the cheaper version I owned before. Dog hair shakes off easily instead of getting embedded.
This hammock has been a lifesaver for controlling my dog's shedding in the car. It traps all the hair and keeps my upholstery clean
Had to replace our previous hammock that ripped. This one fits my Ford Edge perfectly. Highly recommended.
My pup feels safe and secure in here. Usually nervous and paces, but this helped a lot. Stayed in the back and even napped. Super easy to install.
I'm so glad I got this hammock! My dog used to try to climb into the front seat, but now he just chills in his comfy beige hammock in the back. Peace of mind for everyone!
Been searching for this product for years. My two large dogs love daily rides and have gone through many hammocks. This one has a solid bottom, providing more space and balance. Holding up well so far. Highly recommend for dog owners.