Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My pup has always hated car rides, but this hammock has made a world of difference! He actually seems to enjoy them now that he's not sliding around in the backseat.
Great product for keeping your car clean and scratch-free if you have pups.
Travel Buddy Car Dog Hammock is a solid choice for any dog owner. It's comfy, waterproof, and really sturdy. The seat anchors could be a great addition, but overall, it's a practical product that keeps my car clean during pet adventures.
This dog hammock’s amazing for my rides with my dog. It fits perfectly in my car and folding it when not in use is amazing.
My dog is a bit of a wild child in the car, but this hammock keeps him contained and comfortable. It's also really easy to clean, which is a huge plus. The beige is a great choice!
The mat was simple to install and kept dog hair off the seats and carpet. Easy to wash with a hose and hang to dry. Folded up nicely for storage.
I got this dog seat cover for long road trips. I didn’t want to cage my dog but needed to protect my new car’s interior. It limits her access comfortably and is easy to install. During the trip, she had an anxiety-induced accident, but the waterproof feature saved the day. Great quality for the price and fits in my coupe. My dog can walk around and lay down comfortably. A fantastic purchase that I’ll keep for future use.
What makes this dog seat cover stand out is its easy installation and water resistance. I needed a cover for my new car to protect the back seat during evacuations or long trips with my two medium-sized dogs. This cover is effective if your dog is calm, but rambunctious dogs might move it around despite the straps. It’s a loose fit that accommodates various seat designs. A chewing dog could quickly damage it, but it’s thicker than a baby mattress cover and offers both comfort and protection.