Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My rambunctious dogs can still jump to the front too easily, but otherwise, this hammock keeps the car clean and looks great.
As a dog owner who loves to take my furry friend on adventures, this waterproof dog car hammock has been a game-changer for me. I use it for 2 months already. The hammock is incredibly durable and easy to install, thanks to the three headrest straps in the back. Its thick design not only provides extra comfort for my dog but also protects my car seats from scratches, mud, and hairs. I also love that it is super easy to clean with a wet sponge. If you're looking for a good y car hammock for your dog, I highly recommend this Travel Buddy Mark 2.
This hammock has been a blessing for my senior dog. It provides him with the support he needs to get in and out of the car comfortably.
I bought this car dog hammock in February and now I can honestly say that I've found the perfect solution for rides with my dog. The hammock itself is well-crafted and made from high-quality, water-resistant material. It provides excellent protection for my seat upholstery and is very easy to clean. What sets this travel buddy car hammock apart from other similar products is its cute, yet thoughtful design. The built-in storage pockets turned out to be very convenient for storing my dog's leash, toys, and treats, making it easier to keep everything organized during our trips. I'm thrilled with my purchase and highly recommend this car hammock to any dog owner 👍
I recently added this hammock to my list of essential travel gear for our family's frequent outings with our dog! A standout feature of this half seat car dog hammock is its middle-zipper design, which allows us to use it on one half of the backseat while still accommodating one more passenger. This versatility is incredibly useful for our family of four! Plus, the portable design, complete with handles, makes it a breeze to transfer between vehicles or to store when not in use. Overall, this owey’s dog car hammocks is a fantastic investment for dog owners who want to keep their cars clean and their pets comfortable during travels! Totally recommended!
My dog used to get anxious during car rides and would whine and pace the entire time. Since I got him this hammock, he's much calmer and actually seems to enjoy our trips now!
Like the quality, but it's too big for our car
I received this car seat dog hammock as a gift a few weeks ago. And I LOVE it!!! It fits my car seats just perfectly. The hammock is also crafted from a sturdy, waterproof material, and the side panels have solid inserts inside. It seems to be really durable and and I hope it’ll work well to withstand the wear and tear from my energetic dog!! One feature I particularly appreciate is the anti-slip bottom layer, which ensures that my dog remains stable and secure during our road trips. All in all, great product that worth the money! Glad that I received it as a gift though because the price is too high for me lol