Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
doesn't fit my car well looks cute though
Fits my two large dogs perfectly. The quality is superb and it's a great value for the price.
As an owner of a Husky, I've struggled to find the perfect solution for my girls’ car travel comfort that can also keep my interior clean. After trying various seat covers, I came across this Travel Buddy dog car hammock and decided to give it a try. I'm thrilled to report that this product has exceeded all of my expectations! Firstly, the hammock's design is ingenious. It creates a cozy and secure place for my dog while also protecting the whole seatback area, including the seats, floor, and doors. The material is not only durable and waterproof but it also features a non-slip bottom, so my dog doesn't slide around during our drives. Moreover, the installation process was a breeze, the straps easily secured the hammock in place. So this owleys’ travel buddy has truly been a game-changer for us, and I couldn't be happier with my purchase! Thank you!
The Owleys hammock has exceeded my expectations! It keeps my car spotless and my dog secure during our travels
What an outstanding product! It's extremely durable and keeps pets safe during rides. Installation was a breeze.
This is the second cover I’ve purchased. The first one was chewed up by my dog, but it’s well-made and durable. My dog loves it. Highly recommend!
Our family loves taking road trips, and our dog is always part of the adventure. We've tried numerous hammocks and carriers over the years, but this Travel Buddy Car Hammock is by far the best one we've found for keeping our pup comfortable, secure, and our car clean. It creates a suspended space for our dog to relax in, reducing her anxiety and keeping her contained. We really like the design, from the stylish look to the functionality. The hammock's waterproof material is durable, protecting our car seats from dirt and hair. We've also found it very simple to clean, which is a bonus after those muddy hikes 😄 Thank you! We love the product and will recommend it!
I'm happy with this pet cover! It's made my life so much easier when I travel with my terriers.Highly recommend!