Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
A must-have for dog owners who travel often! The material feels premium, and it is waterproof. Just wish it came in more color options to match different interiors
taking my two large dogs on adventures used to mean endless vacuuming and scrubbing fur off the seats, but not anymore:) this dog hammock covers everything and keeps my car looking spotless. the high side panels stop them from scratching the doors, and the sturdy design holds up even when they move around. I love the built-in storage pockets—perfect for stashing treats and extra leashes. plus, the design blends in with my SUV’s interior. hands down, the best pet hammock I’ve ever used!!!
Love this dog hammock! Perfect fit, perfect protection, perfect design!
Say goodbye to dog hair and muddy paw prints! This hammock has kept my car remarkably clean
I was hesitant to spend the money at first, but this hammock is totally worth it. It's a quality product that will last for years.
Love the easy installation! Took me maybe 5 minutes to get it set up. Keeps my pup secure and the car clean – win-win!
This hammock is a great value for the price. It's well-made and will last a long time.
The waterproof material is a huge plus. I don't have to worry about spills or accidents anymore.