Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This hammock has been a game changer for car rides with my dog! He used to get carsick, but the hammock seems to make him feel more secure. Love the beige color!
Works for my needs but doesn’t fit as snugly as expected.
I was a bit worried about the size, but it fits perfectly in my SUV. My dog has plenty of room to stretch out.
This car hammock for dogs fits my vehicle perfectly! The foldable design and handles are really useful. It’s simple to install and clean. My dog loves it!
Fits well and keeps the vehicle neat and clean.
Got this for my Australian Shepherd to protect my leather seats. It’s sturdy and looks nice, with pockets for storage. It can stay on the backseat without looking out of place.
Bought this product in 2022, and it's still in great shape. Washed it several times, and it remains intact. Very easy to use when needed and easy to store when not. Definitely worth the purchase!
Gifted this hammock to my aunt and her elderly Labrador. She was worried about him slipping and sliding in the car, but the hammock has given him much more stability and comfort.