Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
quite handy to use and transport but takes time to adjust
I was skeptical at first, but the Owleys hammock has been amazing! Keeps my car so much cleaner and my dog seems to love it. The beige color looks great with my interior too.
As a dog owner on the move, the Owleys Travel Buddy MK II hammock exceeded my expectations. The waterproof material protects my seats from muddy paws and accidents. Easy to clean with a quick wipe or shake. Durable stitching ensures longevity. Easy installation with adjustable straps that fit securely in my SUV. Stays in place during spirited rides. Great investment, especially if you find it on sale. Highly recommend for quality and value.
Worried it wouldn’t fit in my VW, but it works great. Adjustable straps allow for a good fit.
This hammock is a must-buy for anyone with a dog! It's so easy to use and clean, and it keeps my dog safe and comfortable. The beige color is a great choice!
Looks great and keeps my seats free from dog hair. Fits well in my backseat, and my dogs are comfortable. I've had it for a year, and it still looks like new and hasn’t broken.
The beige color is nice and neutral, but it would be great if Owleys offered more color options to match different car interiors.
Fits perfectly in my Venza and my dog loves it too. Excellent quality and design for the price.