Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This is exactly what I needed. It captures dog hair and keeps my pup in the backseat. Easy cleanup with handy pockets too.
I have tried many of these, and they usually don’t work. This one has been lasting and keeping my back seat much cleaner with the dog.
Could use an extra inch in length but still works well and looks good. I'm happy and recommend it to a friend.
I highly recommend this hammock to anyone who has a dog and travels with them. It's the best way to keep your car clean and your dog safe and comfy during car rides.
This cover is amazing! I might upgrade to this one for my larger SUV. The other one is still fantastic, so no rush.
This dog protector for cars is superb! Quality it amazing! Highly recommend!
Got a new vehicle with leather seats and three large dogs. This cover fits comfortably, is well-made, and sewn nicely. Worth the investment, don’t hesitate.
My dog used to get car sick all the time, but the hammock seems to make him feel more secure. He actually enjoys car rides now!