Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Fits the back of my truck perfectly. Keeps the backseat hair-free and dirt-free. Does have an odor, but it goes away in a few days.
Had a foster pup that got car sick. This contained the vomit without it seeping through to the back seat. Also great for catching dog hair.
This dog seat cover was good at first, but as the pups grew, they started chewing the straps. Difficult to correct while driving, but working on it.
This hammock is awesome! My dog loves it and it keeps my car spotless. The beige color is really nice and matches my car perfectly. 😊
My 180-pound English Mastiff is rough on everything, but this cover is still holding up. It helps manage the dog hair situation too. Plus, it keeps unwanted guests at bay with his big bark.
Finally bought this dog seat cover for me and my dog! Protects my leather seats from dirt and scratches. This cover is durable and high-quality. The cheap ones are flimsy plastic. Recommend it to anyone with a pet.
I like everything about this pet seat protector.
My dog used to hate car rides, but now she actually jumps in the hammock on her own!