Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The Owleys hammock is well-made and easy to install, but I found the straps to be a bit too long for my car. I had to adjust them quite a bit to get a good fit.
This product was easy to install in the car. Our lab stayed safe in the back seat, and it protected the car from his nails. Perfect for long drives.
The Owleys pet seat protector has a water-resistant surface, unlike my previous cloth cover. Removing Rottie hair is now easy. After only two days of use, it’s already proving its worth. Time will tell.
This dog seat cover is perfect! It’s easy to put up and take down by myself. When not in use, shaking off hair and dust is simple, and it folds up nicely for storage. Durable and safe for my Great Dane, plus I love the color ❤️
I was tired of vacuuming dog hair out of my car after every trip. This hammock has been a total game changer! The beige color looks really classy too.
Bought this for my back seat so my dog won’t destroy my new car on trips. Easy to install, clean, and wash if there are accidents. Great value! Will buy again if needed.
Easy to clean, great material, and looks and functions as advertised.
Finally, no more dog hair everywhere! This hammock is a game-changer for road trips with my furry friend. Plus, the beige is a nice neutral color that goes with everything.