Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I have a small pup that sheds a lot of hair and loves to get dirty in the park. This dog hammock is simple to set up, take down, and shake off all the hair and dirt. Fold it up and put it away until next time 👍
The cover works great, especially with the zippered ends at the doors and console. It connects securely and stays in place, providing great thickness to protect the seat.
My best friend was hesitant to get a dog hammock because she thought it would be a hassle to install. I convinced her to try the Owleys hammock and she was pleasantly surprised by how easy it was to set up and take down.
Great dog hammock. Offers good coverage and keeps my car clean.
Love that it’s sturdy and includes pockets!
We have three dogs, and this has held up with all three. Easy to install and clean.
Love this thing so much I never take it out. Works great for our three dogs that hike with us. Don’t worry about the dogs falling off the seat when I brake hard. Also great for groceries.
Super happy with this purchase! My dog used to whine and pace in the car, but now he just relaxes in his beige hammock. It's been a lifesaver for long road trips.