Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
If your dog sheds like mine, I definitely recommend this. It covers a large area. Mixed reviews on machine washing, so I avoid it. Removing hair can be tricky, but it's better than having it all over the car.
Warning: Vomit!!! Normally, I don’t write reviews, but my golden retriever puppy drank too much seawater and threw up in the car. Thanks to this cover, cleanup was minimal. Only a bit got near the seatbelt buckle. This cover was a lifesaver for my new car, making cleanup easy compared to cleaning the entire car.
I can't say enough good things about this hammock. It's been a lifesaver for me and my dog. It's well-made, easy to clean, and the beige color is perfect. Five stars! ⭐️⭐️⭐️⭐️⭐️
This car hammock for dogs is amazing! It's great for keeping my car neat.
Bought a new car, and my lab/pit mix scratches up the interior when excited. This product is saving my new car! Very happy with the purchase.
After testing for a few days, I love it! Easy to install, though instructions would have been nice. Love the pocket for dog supplies.
First time using this product, and I’m impressed with the quality and fit in my truck. Perfect for dogs that love mud and water. Easy to clean with just water and vacuum off hair.
This hammock keeps my dog’s hair from embedding into my seats and is fully waterproof.