Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
With a new, energetic, and not fully house-trained puppy, this pet hammock has been perfect. It protects the seats from scratches and accidents, and the included tether keeps him safely in place. Installation is quick and easy, and removing it is just as simple. This was a great investment, and we love it!
Works great! A huge plus is that it keeps my dog from sliding onto the floor while driving. I’m very happy with this seat cover. Easy to clean too.
A very nice pet seat cover. Seems to be of decent quality, and I got it on sale! Love the metal buckles on the headrest loops, hoping they last. It folds smaller for traveling with kids and seems waterproof as stated.
Truly water-resistant, the cover beads up liquid for easy wiping. Hair doesn’t stick much, making it easy to shake out and reinsert.
Love the new seat cover for my dog. Cleans up easily and installs without hassle. My 70 lb dog has more space in the back seat.
So glad I bought this pet car hammock! After a vet visit, my dog got anxious and threw up. This cover saved my upholstery and now I’m a fan!
Owned two of these now! The first one lasted two years. Loved it so much we bought another one.
Put it back in my car and didn’t smell anything. Highly recommend for messy dogs! Bought another one for a friend. It’s waterproof and doesn’t melt onto my car seat from the heat. Fits my Toyota perfectly.