Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My dog is a big chewer, but he hasn't been able to damage this hammock at all.
Truly impressed with the build. The walls are sturdy, the pockets are convenient, and the portable feature is great. Cleaning is quite easy with a damp cloth+lint roller. Thank you
Cleaning this hammock is a cinch thanks to its machine washable design. It's perfect for dog owners who are always on the go
The side flaps are a lifesaver! They've saved my car doors from countless scratches from my dog's nails
Great hammock! Durable, large, and looks cool in my car. Recommend 👍
I was tired of my dog's muddy paws ruining my car's upholstery, so I finally caved and bought this hammock. It's been a lifesaver! The waterproof material is amazing and it's so easy to clean.
Got this for my puppy, so happy with the purchase! Keeps my car spotless
Overall, I'm happy with this hammock, but it would be even better if it had a built-in storage pocket for leashes, treats, and other dog essentials.